Terms and Conditions

Below are Plumbing Shop Online's Terms and Conditions. The use of this website and these Terms and Conditions shall be governed by the laws of New Zealand. These Terms and Conditions apply to every website sale between Plumbing Shop Online and their customers. There will be no variations to these terms and conditions unless explicitly stated in writing by Plumbing Shop Online.


While we endeavour to supply correct and accurate information on this website at all times, mistakes, errors or omissions may occur. Plumbing Shop Online takes no responsibility for any loss or damage, direct or indirect, resulting from the use or application of information contained on this site.


Prices displayed for products are valid for purchases made through this site. Special prices displayed are valid for the dates specified or while stocks last. All prices are displayed in New Zealand dollars and stock sold in New Zealand is inclusive of GST. Plumbing Shop Online (Clyne & Bennie (1988) Ltd.) reserves the right to alter prices at any time and for any reason.

Product range and availability

All efforts will be made to fulfil any order placed with Plumbing Shop Online; however, we accept no responsibility or financial liability should we be unable to supply the goods ordered for any reason.

Freight costs and delivery charges

Where applicable, the cost of freight will be added onto the sale when order is made.

Goods will not be shipped to a customer until payment has been received in full. Confirmation times will vary depending on the method of payment used.

Cancellation Policy

The customer may cancel the order. A restocking fee of 15% applies for cancellations of any orders of goods that have been despatched from our store or from the manufacturer.

Returns of products/refunds

Customers have a right to return any goods which are faulty in nature. The following conditions apply to any return of goods.

  • Where goods are being returned due to a fault they must not be damaged any further.
  • Proof of purchase must be provided for the any return of goods.

Delivery Policy

Delivery times may vary depending on the product ordered and the delivery location, but expect anywhere between 1-5 days (delivery by courier). For larger items, and some items manufactured to order, delivery times will be advised at time of order.

Delivery Costs for Returns

Any delivery costs to do with the exchange of goods must be taken care of by the customer, including return delivery to the customer.

If a return is due to a shipping mistake, fault or product damage, then the costs will be incurred by Plumbing Shop Online. Any costs paid for by the customer in this case will be refunded upon receipt of a suitable invoice/receipt showing delivery costs.


Many of our products come with their own warranties. Manufacturer's instructions must be followed to activate these.

Instructions for the use of goods must be followed, and the goods must not be used for any other purpose other than which they were intended. The customer is responsible for the necessary skill and care in the handling of the product.

Personal Information

Through conducting its normal business, Plumbing Shop Online may collect customer information such as name, address and credit card details.

This information will remain confidential and will be held securely, and will not be disclosed to any third party without written consent of the owner, except in those cases in which this is necessary to carry out the transaction entered into by the customer.

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